Sales Excellence, 2026
November 6, 2026 · Toronto
Canada's only event dedicated to pharma sales
Bryan Saraka
Director, Customer Excellence
Novartis
Bryan Saraka is the Director of Customer Excellence at Novartis, where he leads the intersection of strategy and healthcare innovation. With a career spanning from field-based sales to global operational leadership, Bryan is known for his ability to translate complex technology into practical solutions. He is a firm believer in using AI as a strategic intervention to bridge the gap between data and people, ultimately creating a more seamless and personalized experience across the healthcare ecosystem
Sessions
Daanyaal Bandukwala
1:30 PM – 3:00 PM
Working Session: Agent Design Studio + Build - From Workflow Map to Working Prototype
In this 90mins hands-on workshop, attendees will be guided through a 3 stage rapid prototyping and training on Agent creation. By the end of the session, all modelled agents will be shared with some being built in real time for review.
- Map: Define where “AI-first” Agentic workflows add the most value: new roles & new goals.
- Model: Where to build first: PSP, Marketing ops automation, content/version control, insight-to-brief.
- Deploy: Guardrails that make it safe at scale: build on escalation control, with the correct humans remaining in the loop.
Daanyaal Bandukwala, Principle and Managing Director Next Vision Group , Founder and Managing Director, INK Global™ & INK Americas.
Nicole Serena, Founder & Managing Director, INK Global™ & INK Americas, CEO, PSP Solutions Inc
Bryan Saraka, Director, Customer Excellence, Novartis
Alok Kanti, President International, Apotex
